Services
Helpdesk
Discover how TailorERP's Helpdesk tools can streamline your business operations.
Support tickets
Multi-channel support
Generate tickets via email, live chat, and online forms.
Custom team configurations
Form teams to manage tickets according to workflow, customer, department, and other criteria.
Automated Assignment
Automatically assign tickets based on the team’s workload.
Custom pipeline stages
Tailor workflows for each team with distinct or shared stages.
Automated customer updates
Assign custom email and SMS templates to stages to notify customers when their ticket progresses to a new stage.
Track performance
SLAs (Service Level Agreements)
Develop and oversee service level agreements based on customer, priority, team, or ticket type.
Track and Bill Time
Monitor the time spent on tickets and generate invoices for that time to bill customers directly.
Reporting
Gain a comprehensive view of team and individual employee performance, along with the success of SLAs.
Customer Ratings
Collect and monitor customer feedback on individual tickets.